When you choose a Scope Security system you want solutions and not problems. We’ve all met the Engineer who sucks his teeth and then says (in the words of John Cleese) “Who sold you this then?”
Not with us. Each installation is unique and each Customer is valued.
Pre installation inspection by the Installation Team. Risk assessments and Safety Method Statements are produced at this stage.
Our own pre installation report which provides details and plans of your site and precise equipment locations and fields of view for the Installation Engineers.
All engineers are fully equipped with all necessary PPE and know how to use it properly.
All personnel are trained in working at height and are licensed for the use of MEWPs.
Trained personnel fully cognisant of the capabilities and requirements of the products they are handling and installing.
During the course of the installation at least one familiarisation visit from the Service Engineer who will be responsible for maintaining your system under our maintenance contract.
Full commissioning of the completed system to your satisfaction.
All necessary training of your personnel who will be involved in the day to day use of the system will be done prior to handover. In the case of a shift system appointments may be made for product training.
Ongoing service response.
In the event of a problem with your Scope Security system please contact us by phone or email and tell us about it.
We will run through basic checks over the phone to establish the fault.
A service visit will be arranged usually within 24 hours of your original call although some may actually be on the same day dependant on geography.
The Service Engineer will come to site and rectify the fault.
If the fault cannot be rectified there and then an item of our service stock will be left with you whilst your item is brought back to base for bench repair.
Once fixed the item will be returned to you and the service stock item retrieved.
We take your security and ongoing satisfaction with your Scope Security system very seriously, after all it’s where our business comes from.